How do I configure rules for
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users' passwords?
In the VCC Admin Portal you can configure a password policy. This policy determines the minimum strength of an agent or supervisora user's password. A strong password can enhance the security of your VCC Admin Portal and ContactPad systems.
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- Log in to the VCC Admin Portal and go to System Settings. For information on accessing System Settings, see Editing System Configuration (Account Settings).
- Click the Passwords tab. The Passwords area appears.
Provide the following information:
Section Field Description Password Expiration Policy Passwords expire Determines whether an agent a user must periodically reset their password. Select the Passwords expire check box to ensure that passwords expire.
Note You must set the number of days after which the password expires in the After days field. By default, Passwords expire is cleared.
After days The number of days after which an expiring password will expire. If you configure passwords to expire, type the number of days after which the agent or supervisor user must reset their password.
Note After days must be a number between 1 and 365. The default value is 90 days.
Password Complexity Requirements Minimum length The minimum number of characters in the password.
Note You cannot set Minimum length to fewer than 10 characters.
This value must exceed the sum of all minimum character requirements.
The default value is 10.
Minimum lower case characters The minimum number of lowercase letters in the password. The default value is 1. Minimum upper case characters The minimum number of uppercase letters in the password. The default value is 1. Minimum digits The minimum number of numeric characters in the password. The default value is 1. Minimum special characters The minimum number of special characters in the password. The default value is 0. Allow agents to use PINs Determines whether an agent can use a PIN to log in to their account. Select the Allow agents to use PINs check box to enable agents to log in to their account using a PIN. By default, Allow agents to use PINs is selected.
Info Click Update Policy. The password policy is set for your account.
Now, whenever an agent or supervisor a user sets their password, the password must conform to these rules. An error message appears if the password does not contain all the required parameters. The agent or supervisor user must reset their password in line with the password policy.
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When an agent or supervisora user's password has expired, a message appears when the agent or supervisor tries they try to log in. This message tells them to reset their password. Their new password must conform to the rules in the password policy.If an agent tries to log in using their PIN:
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the password policy.