For a full description of these features, please see the Summer '16 Release Notes. Summer '16 Release Features - Actions

Performing at Scale

We know it's not easy running a business, and as you scale it only becomes harder. One focus of the features in our Summer Release is to make your life easier by simplifying the configuration of recently released features. It is now more effortless than ever to maximize the efficiency of your teams and experience of your customers.

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One of the most important parts of running a business is minimizing the amount of time spent on tasks that need to be done, but don’t directly result in your success. Even better is when we can automate those jobs altogether. With this in mind we have made several developments in the Summer Release that make sure that your teams spend as much time doing what they doing best, and as little on the rest as possible.

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Optimizing Inbound Contact Handling

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The easier it is for your agents to do their job, the better the customer experience. This release we’ve focused on removing barriers to information, streamlining processes and improving the agent interface.

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At the forefront of the service we provide is the revolutionary cloud technology that forms the infrastructure of ContactWorld. Along with ongoing work to maintain our high level of service, we have been working on using more sophisticated tools and improving global capabilities.

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