Versions Compared

Old Version 5

changes.mady.by.user Helen Griffith

Saved on

compared with

New Version 6

changes.mady.by.user Helen Griffith

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Excerpt

To consult with another party during a call, click Consult. The dialog box that appears contains VBC users along with the VCC agents, queues, and so on. You can identify VBC users by a donut icon. If the VBC user is available (not on a call), the donut is green and the user’s name is in regular type; if the VBC user is unavailable for consulting, the donut is gray and the user’s name appears dimmed.

VBC user availableVBC user unavailable

Continue consulting in the usual way. For information about consulting with another party during a call, see How do I consult with and, optionally, transfer to a third party? in Working with an inbound call Making and receiving calls in ContactPad.

Note
Typing a VBC user’s extension in the Search field does not locate the VBC user. You must click the VBC user’s username in the dialog box and press Return or click Dial to connect to the VBC user.


...