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- Data Connector applet. To set ConversationAnalyzerProfile using a Data Connector applet, you must use the Web Service interface and define your interaction definition or template accordingly. For information about using a Web Service interface, see Retrieving data from and sending data to a Web Service.
- Set Data Source applet. For information about using the Set Data Source applet to set the categorization profile, see Overriding the language and categorization profile for transcribing and categorizing audio recordings.
As the call is routed through such applets in the interaction plan, the applets update the value of ConversationAnalyzerProfile. If the interaction plan has no applets that update ConversationAnalyzerProfile, the value is unchanged.
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