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Agents can pause and resume the recording of calls in ContactPad. If enabled for your account, Vonage will record an agent's side of the call only (agent-only or single-sided recording). For more details about the Call Recording feature, see Call recording.
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See also 1533542497Stop Recording on Transfer later in this page. |
Call Recording Player
The Call Recording Player enables you to play back a call recording in the VCC Admin Portal. Using the Call Recording Player, you can perform the following tasks:
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To find out how to perform these tasks, see Listening to, viewing, and commenting on an audio recordinginteraction content.
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Using VBC CXCloud Express or CXCloud Elevate, the features for commenting on and analyzing call recordings are not available. |
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For more information about third-party call recording, see Call recording.
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See also 1533542497Call Recording earlier in this page. |
Supervisor Monitoring
Using VCC with VBC Express or CXCloud Elevate, supervisors can silently monitor a conversation between an agent and the caller or dialed party. Supervisors can also establish a three-way conference call between themselves, the agent and the other party.
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Whisper Coaching is not available using VCC with VBC Express. For CXCloud Elevate, see also 1533542497 Whisper Coaching (CXCloud Elevate only) later in this page. |
Visual Voicemail (CXCloud Elevate only)
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