The GET /agent-activities/presence endpoint gets information about agents’ presence. Using this endpoint you can determine exactly how long an agent was available for work, at meetings or logged out.
...
| Insert excerpt | ||||||
|---|---|---|---|---|---|---|
|
Headers
Header parameters in Requests (Insights Stats API) apply to this endpoint.
Authorization scopes supported:
| Scope | Access granted |
|---|---|
stats | Entire endpoint |
Parameters
The endpoint accepts the following query string parameters:
...
| Info |
|---|
If you plan to poll this endpoint, we recommend that you set |
end
| Type | Required | Example |
|---|---|---|
| Date | False | 2019-12-19T15:47:39.825Z |
...