A categorization profile contains categories and subcategories for the Conversation Analyzer feature. Conversation Analyzer uses the profile to categorize transcripts of call recordings. The profile also contains any substitution rules you provide. Using the substitution rules, Conversation Analyzer refines the transcribed text.
The categorization profile applies to the associated account. For information about where you can view the categorized recordings and refined transcripts, see Listening to, viewing, and commenting on interaction content.
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