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Using SCV an agent can take a payment using VCC's payment solution. Depending on the implementation, payments may involve transferring a customer to an interaction plan in VCC. If transferred to an interaction planIn this case, after the payment is made, the agent and customer can be reconnected if required. When reconnected, if the agent later clicks to consult with another agent or interaction plan, transcription of the call will stop. The call itself will continue and the agent can continue to consult with—and optionally transfer the call to—a third party, or return to the customer.

For information about VCC's payment solutions, see Vonage for Service Cloud Voice.