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Single sign-on enables you and your agents to log in to your Vonage Contact Center account by logging in to the linked Salesforce, Microsoft, or Vonage account, or any other configured provider account, instead of using their Vonage Contact Center username and password. You can enable multiple single sign-on providers at one time. To configure and use single sign-on, the feature must be enabled for your account.

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FieldOptionsDescription
EnableSelect or clear

Use the Enable check box to enable and disable single sign-on using Salesforce.

Select the Enable check box to enable single sign-on using Salesforce. When you or your users go to the VCC Admin Portal's single sign-on URL, a Salesforce button appears on the login page.
Clear the Enable check box to disable single sign-on using Salesforce. The Salesforce button no longer appears on the single sign-on login page.

Identifier fields

The identifier fields determine the values used to match VCC Admin Portal and Salesforce users.

By default, the VCC Admin Portal uses the email addresses of the Salesforce and VCC Admin Portal users to match the users. The Salesforce email address used to log in must match the email address of a single supervisor or agent user in the VCC Admin Portal. Use the identifier fields to define the values that the VCC Admin Portal must use to match the users if you do not want to use the default.

The help text at the bottom of the Salesforce section updates when you select identifiers.

Expand
titleExample

Your Salesforce user has the following settings:

  • Email address: realemail@example.com
  • Username: username@example.com
  • User ID: 015x0005503ZAF2BAP

Your VCC Admin Portal user has the following settings in their agent record in Real Time:

  • Email: username@example.com
  • Username: Agent123

The agent record does not have a value in the SSO External Id field.

You must configure the following identifiers to successfully match your Salesforce and VCC Admin Portal users:

  • ContactWorld Identifier: Email
  • Salesforce Identifier: Username


NewVoiceMedia Identifier

List of supported identifiers

Vonage Contact Center can identify agents and supervisors in the VCC Admin Portal using the value in any of the supported identifiers. Select the identifier that you want Vonage Contact Center to use to locate the the VCC Admin Portal user that matches the logged in Salesforce user.

Supported Vonage Contact Center identifiers:

  • Email
  • Username
  • External ID
Info
You can modify the values for these identifiers in Real Time for agents or in User Access for supervisors. External ID contains the value in the SSO External Id or SSO External ID field.


Salesforce IdentifierList of supported identifiers

Vonage Contact Center can obtain the value in any of the supported identifiers for the logged in Salesforce user. Vonage Contact Center can then use that value to locate the corresponding VCC Admin Portal user. Select the Salesforce identifier that you want Vonage Contact Center to use to locate the corresponding VCC Admin Portal user.

Supported Salesforce identifiers:

  • Email. The Email identifier contains the email address in the Salesforce users' profile. The email address must be verified by Salesforce.

  • Username. The Username identifier contains the username that the Salesforce user uses to log in.

    Note
    The Salesforce username is always in an email address format but may not be the same as the . This email address may optionally be different from the VCC user's email address.


  • User ID. The User ID identifier contains the 18 character Object ID for the user in Salesforce. You can locate the user's Object ID using bulk data export tools with Salesforce.

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