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In addition to the free-text Notes field, you can add other fields to the Log a Call area. You can add up to six standard task or custom activity fields.
To override the default subject of 'Outbound call to xxxxx' or 'Inbound call from xxxxx', add a Subject field to the Log a Call area.
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| title | Data-type limitations |
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Additional fields can be of the following data types:
- Number
- Checkbox
Text
Note title Long and rich text areas Text and Text Area types are allowed, but Text Area (Long) and Text Area (Rich) are not.
Picklists and Picklist (Multi-Select)
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Note title Known limitation A known limitation in Salesforce Lightning Experience prevents Vonage Contact Center from accessing field-level security settings. This limitation means that Log a Call cannot restrict values in Picklist fields.
- Date and Date/Time
- Dependent picklists
To override the default subject of 'Outbound call to xxxxx' or 'Inbound call from xxxxx', add a Subject field to the Log a Call area.
The following images show examples of these fields:
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