...
Each account can have a default language which defines the value of Language at the beginning of the call.
| Info |
|---|
| Only Vonage Contact Center can configure a default language for your account. |
...
Every inbound line in your account can have an associated language. The language configured for an inbound line overrides the account's default language. When a call arrives, if the line has an associated language, Vonage Contact Center sets the value of Language to the line's language. If the line does not have an associated language, the value of Language is unchanged from the account's default language.
| Info |
|---|
| Only Vonage Contact Center can configure languages for the lines in your account. |
...
Every callback number in your account can have an associated language. The callback number's language overrides the account's default language. When an agent makes a call, if the outbound call's callback number has an associated language, the value of Language is set to that language. If the callback number does not have an associated language, the value of Language is unchanged from the account's default language.
| Info |
|---|
| Only Vonage Contact Center can configure languages for the callback numbers in your account. |
...
Each account can have a default categorization profile which defines the value of ConversationAnalyzerProfile at the beginning of the call.
| Info |
|---|
| Only Vonage Contact Center can configure a default categorization profile for your account. |
...
Every inbound line in your account can have an associated categorization profile. The profile configured for an inbound line overrides the account's default profile. When a call arrives, if the line has an associated profile, Vonage Contact Center sets the value of ConversationAnalyzerProfile to the line's profile. If the line does not have an associated profile, Vonage Contact Center uses the default value of ConversationAnalyzerProfile for the account.
| Info |
|---|
| Only Vonage Contact Center can configure categorization profiles for the lines in your account. |
...
Every callback number in your account can have an associated categorization profile. The callback number's categorization profile overrides the account's default profile. When an agent makes a call, if the outbound call's callback number has an associated profile, Vonage Contact Center sets the value of ConversationAnalyzerProfile to the callback number's profile. If the callback number does not have an associated categorization profile, Vonage Contact Center uses the default value of ConversationAnalyzerProfile for the account.
| Info |
|---|
| Only Vonage Contact Center can configure categorization profiles for the callback numbers in your account. |
...