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Your processor speed and RAM must meet the recommended specification for your operating system.
Screen resolution
1024 x 768 pixels
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Item | Requirement/recommendation | ||
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Supported browsers | For the best experience, we recommend that you use WebRTC with the latest versions of Google Chrome and Microsoft Edge (Chromium), latest versions, using the WebRTC for Vonage Contact Center extension.
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Salesforce integration | WebRTC is only supported in Salesforce Lightning Experience and in the console view in Salesforce Classic. For information about Salesforce console, see Salesforce help. | ||
Backup phone | All agents should have access to an alternative phone as a backup for WebRTC. | ||
Alternative phone | We recommend that agents have access to an alternative phone for non-Vonage Contact Center related calls. |
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