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Popping in Lightning Experience apps
By default, ContactWorld VCC does not pop a matching record, or a search results page, in Salesforce Lightning Experience apps. If you want to pop records or search results, you can override this default behavior and always pop matching records or search results in Lightning apps. If you enable popping in Lightning apps and you are using a console app, ContactWorld VCC pops the record or search results in a new tab in the main console window. If you are using a non-console app, ContactWorld VCC pops the record or search results page, replacing the existing contents of the window.
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Customized record location
By default, ContactWorld VCC uses the caller's CLID to locate the Salesforce record or records to pop. If enabled for your account, you can customize the data ContactWorld VCC uses to locate records for inbound interactions. The data ContactWorld VCC uses must be a Salesforce record ID.
For information about customizing the data ContactWorld VCC uses to locate Salesforce records, see Customizing how Vonage Contact Center locates Salesforce records to pop.
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