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When multi-interaction routing is enabled for your account, you will notice some changes in ContactPad. For information about these changes, see Vonage Contact Center omni-channel solution.
What can I do with different types of interactions?
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To transfer the non-live interactions to another agent or service, in ContactPad, click Transfer. A new dialog box appears displaying all agents and service names in alphabetical order. For information on service names, see Setting service name.
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If the cross-media consult feature is enabled for your account, Consult|Transfer button appears above the list of agents and services. Click Transfer. |
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