To ensure that your Vonage Contact Center account continues to work, you must keep your system up to date. Keeping your system up to date includes configuring your local networks, browsers, allowlists, and agents' computers, in line with our technical prerequisites. For information about our technical prerequisites, see Technical prerequisites.
Vonage's customer-facing teams who share information about required changes may not be aware of who in your organization keeps your system updated. For this reason, you must provide the email address or addresses of one or more appropriate individuals or teams. Vonage will send an email to those addresses when necessary, informing the recipients of required changes.
To provide required email address, perform the following tasks:
- Log in to the VCC Admin Portal and go to Configuration (within Account Settings). Configuration appears. If enabled for your account, the IT Contacts section is available. For information on accessing Configuration, see Editing Configuration (Account Settings).
- In Display name, provide a name for your IT contact or contacts. This name will appear in emails to the contact or contacts and in Audit Log.
- In Email addresses, type one or more email addresses.
- Click Update.
You must keep this information up to date. Vonage will remind you annually to check the your contact details and update if necessary. When requested, check the details and update accordingly. If no updates are required, click Update to confirm that the details are correct.