You can synchronize your agents' ContactPad states with their Skype for Business presences if you have integrated your account with Skype for Business. You can integrate your account if you are using the Skype for Business Online service or the Skype for Business on-premises application (using Integrated Windows Authentication). To integrate your Vonage Contact Center account with Skype for Business, you must configure the authentication flow for the appropriate version of Skype for Business.
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- If you selected the Skype for Business Online authentication flow:
- If an agent is logged in to Office365, ContactPad uses their Office365 credentials to synchronize ContactPad states and Skype for Business Online presences.
- If the agent is not logged in to Office365, a message appears in ContactPad to request that the agent logs in.
- If you selected the Integrated Windows Authentication (On Premise) authentication flow:
- If an agent is signed in to the domain defined in Windows Domain, Integrated Windows Authentication passes their domain credentials to their browser when they use ContactPad. The agent does not therefore need to re-enter their credentials to sign in to Skype for Business.
- If the agent is not signed in to the domain—if they are not using their company computer, for example—a Sign in window appears requesting the agent's username and password for the domain.
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