When an agent makes an outbound call, Vonage Contact Center presents a number to the person they are calling. This number is a callback number. The person receiving the call can use the callback number to identify who the incoming call is from and optionally use the number to call the agent back another time. For more information about callback numbers, see Callback numbers.
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If an account has multiple callback numbers, when an agent makes the outbound call, the agent can choose, in ContactPad, which callback number to present. The name of a callback number helps agents identify the correct callback number.
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You can change the name of a single callback number in the Callback Number Settings Individually section(single) section. To do so, perform the following steps:
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