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Using Unite, you can accept interactions from various channels: email, social media including Twitter and Facebook, SMS, and so on. You can then assign the interactions to the most appropriate agents.
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| What can we help you with today? |
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General features
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| cql | label = "features_unite" and space = currentSpace() |
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| labels | features_unite |
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Getting started
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| cql | label = "starting_unite" and space = currentSpace() |
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| labels | starting_unite |
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Using
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| reverse | true |
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| cql | label = "using_unite" and space = currentSpace() |
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| labels | using_unite |
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Configuring
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| cql | label = "config_unite" and space = currentSpace() |
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| labels | config_unite |
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Case statuses and routing actions
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| cql | label in ("routing_action_unite","status_unite") and space = currentSpace() |
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| labels | status_unite, routing_action_unite |
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Routing and route plans
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| reverse | true |
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| cql | label in ("routing_unite","route_plan_unite") and space = currentSpace() |
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| labels | routing_unite, route_plan_unite |
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Workflow rules
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| cql | label = "workflow_unite" and space = currentSpace() |
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| labels | workflow_unite |
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Interactions (cases)
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| reverse | true |
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| cql | label = "interaction_unite" and space = currentSpace() |
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| labels | interaction_unite |
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