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Using Unite, you can accept interactions from various channels: email, social media including Twitter and Facebook, SMS, and so on. You can then assign the interactions to the most appropriate agents.

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What can we help you with today?
Page Tree Search

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General features

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showLabels	false
max	5
spaces	@self
showSpace	false
sort	modified
reverse	true
cql	label = "features_unite" and space = currentSpace()
labels	features_unite

Getting started

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Filter by label (Content by label)
showLabels false
max 5
spaces @self
showSpace false
sort modified
reverse true
cql label = "starting_unite" and space = currentSpace()
labels starting_unite

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width	30%

Using

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showLabels false
max 5
spaces @self
showSpace false
sort modified
reverse true
cql label = "using_unite" and space = currentSpace()
labels using_unite
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width	30%

Configuring

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showLabels	false
max	5
spaces	@self
showSpace	false
sort	modified
reverse	true
cql	label = "config_unite" and space = currentSpace()
labels	config_unite

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Case statuses and routing actions

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showLabels	false
max	10
spaces	@self
showSpace	false
sort	modified
reverse	true
cql	label in ("routing_action_unite","status_unite") and space = currentSpace()
labels	status_unite, routing_action_unite

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width	30%

Routing and route plans

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showLabels	false
max	10
spaces	@self
showSpace	false
sort	modified
reverse	true
cql	label in ("routing_unite","route_plan_unite") and space = currentSpace()
labels	routing_unite, route_plan_unite

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width	30%

Workflow rules

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showLabels false
max 5
spaces @self
showSpace false
sort modified
reverse true
cql label = "workflow_unite" and space = currentSpace()
labels workflow_unite
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width	5%

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Interactions (cases)

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showLabels	false
max	5
spaces	@self
showSpace	false
sort	modified
reverse	true
cql	label = "interaction_unite" and space = currentSpace()
labels	interaction_unite

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Insert excerpt

	_ExcerptHideChildren
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nopanel	true

Versions Compared

Old Version 8

New Version 9

Key

What can we help you with today?
Page Tree Search

General features

Getting started

Filter by label (Content by label)
showLabels false
max 5
spaces @self
showSpace false
sort modified
reverse true
cql label = "starting_unite" and space = currentSpace()
labels starting_unite

Using

All content
Filter by label (Content by label)
showLabels false
max 5
spaces @self
showSpace false
sort modified
reverse true
cql label = "using_unite" and space = currentSpace()
labels using_unite
Show all

Configuring

Case statuses and routing actions

Routing and route plans

Workflow rules

Filter by label (Content by label)
showLabels false
max 5
spaces @self
showSpace false
sort modified
reverse true
cql label = "workflow_unite" and space = currentSpace()
labels workflow_unite
Show all

Interactions (cases)

Page Comparison

Versions Compared

Old Version 8

New Version 9

Key

What can we help you with today? Page Tree Search

General features

Getting started

Filter by label (Content by label)showLabelsfalsemax5spaces@selfshowSpacefalsesortmodifiedreversetruecqllabel = "starting_unite" and space = currentSpace()labelsstarting_unite

Using

All content Filter by label (Content by label)showLabelsfalsemax5spaces@selfshowSpacefalsesortmodifiedreversetruecqllabel = "using_unite" and space = currentSpace()labelsusing_uniteShow all

Configuring

Case statuses and routing actions

Routing and route plans

Workflow rules

Filter by label (Content by label)showLabelsfalsemax5spaces@selfshowSpacefalsesortmodifiedreversetruecqllabel = "workflow_unite" and space = currentSpace()labelsworkflow_uniteShow all

Interactions (cases)

What can we help you with today?
Page Tree Search

Filter by label (Content by label)
showLabels false
max 5
spaces @self
showSpace false
sort modified
reverse true
cql label = "starting_unite" and space = currentSpace()
labels starting_unite

All content
Filter by label (Content by label)
showLabels false
max 5
spaces @self
showSpace false
sort modified
reverse true
cql label = "using_unite" and space = currentSpace()
labels using_unite
Show all

Filter by label (Content by label)
showLabels false
max 5
spaces @self
showSpace false
sort modified
reverse true
cql label = "workflow_unite" and space = currentSpace()
labels workflow_unite
Show all