How do I configure rules for agents' passwords?
In the NewVoiceMedia platform VCC Admin Portal you can configure a password policy. This policy determines the minimum strength of an agent or supervisor's password. A strong password can enhance the security of your NewVoiceMedia platformVCC Admin Portal and ContactPad systems.
To configure a password policy, perform the following steps:
- Log in to the NewVoiceMedia platformVCC Admin Portal and go to System Settings. For information on accessing System Settings, see Editing System Settings.
- Click the Passwords tab. The Passwords area appears.
Provide the following information:
Section Field Description Password Expiration Policy Passwords expire Determines whether an agent must periodically reset their password. Select the Passwords expire check box to ensure that passwords expire.
Note You must set the number of days after which the password expires in the After days field. By default, Passwords expire is cleared.
After days The number of days after which an expiring password will expire. If you configure passwords to expire, type the number of days after which the agent or supervisor must reset their password.
Note After days must be a number between 1 and 365. The default value is 90 days.
Password Complexity Requirements Minimum length The minimum number of characters in the password.
Note You cannot set Minimum length to fewer than 10 characters.
This value must exceed the sum of all minimum character requirements.
The default value is 10.
Minimum lower case characters The minimum number of lowercase letters in the password. The default value is 1. Minimum upper case characters The minimum number of uppercase letters in the password. The default value is 1. Minimum digits The minimum number of numeric characters in the password. The default value is 1. Minimum special characters The minimum number of special characters in the password. The default value is 0. Allow agents to use PINs Determines whether an agent can use a PIN to log in to their account. Select the Allow agents to use PINs check box to enable agents to log in to their account using a PIN. By default, Allow agents to use PINs is selected.
Info We recommend that you do NOT enable agents to use PIN numbers to log in to take advantage of the extra security that passwords provide. Click Update Policy. The password policy is set for your account.
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