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Page Properties
hiddentrue

Name the action using a noun followed by past-tense verb.

For example:

  • Call recording accessed
  • Categorization result accessed
  • User activated
  • Group permission updated
  • Dashboard created

Vonage Contact Center (VCC) keeps track of all agent and supervisor actions, such as when an agent logs in and when they change their state, and when a supervisor creates a new agent or changes their phone number.

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