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The following training videos will help you get started with Historical Analytics Dashboardsdashboards:

00 - Analytics overview [14:27]

Includes:

  • Vision for Historical Analytics Dashboardsdashboards
  • Current product capabilities
  • Quick product overview [demo]
  • Licensing model
  • Current product limitations
  • Future development plan 

01 - Default dashboards 101 [24:32]

Includes:

  • Detailed explanation of each default dashboard
  • Copying dashboards
  • Downloading report 
  • Scheduling delivery

02 - Data model — Agents [15:11]

Includes:

  • Introduction to Agent Events data model
  • Detailed explanation
    • Dimensions
    • Filters
    • Measures 

03 - Data model — Interactions [24:04]

Includes:

  • Introduction to Interaction Events data model
  • Detailed explanation
    • Dimensions
    • Filters
    • Measures 

04 - Custom dashboards [15:00] 

Includes:

  • Creating custom dashboards
    • Creating text tiles
    • Creating visualization tiles based on specific examples
      • Explanation of filters, visualization, and data
    • Organizing tiles in dashboards
    • Adding dashboards filters
    • Configuring settings
      • Timezone
      • Filters visualization
  • Copying custom dashboards