Occasionally NewVoiceMedia Vonage Contact Center fails to create a task after a call, generally in Salesforce orgs running a large number of competing processes. Failing to create a task loses the information provided by the agent in the Log a Call area.
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If enabled for your account, NewVoiceMedia Vonage Contact Center automatically retries creating the task. If this automatic retry fails, NewVoiceMedia Vonage Contact Center logs the reason for failure and saves the information originally logged by the agent in a call end event (CallEndEvent__c) record. You can report on these objects and manually retry creating the task yourself after fixing any issues.
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