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Data source mappings in
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a Real-time Analytics dashboard
If the Data Source Mappings feature is available for your account, you can view mapped data source data in Dashboards a dashboard in Real-time Analytics using mapped names.
When you have created one or more data source mappings, these appear as custom metrics within the interaction details data type along with other interaction details metrics. Dashboards The dashboard displays only the last value added to the mapping; Dashboards assumes , assuming that the last value is the most accurate or relevant.
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If multiple data source values are set at the same time, the values are comma-separated and added to the mapping as a single value. For example, "CompanyName England, CompanyName London". If the last value to be added to the mapping is a comma-separated value, Dashboards the dashboard displays the comma-separated value. |
You can see the data both while the interaction is in progress and when the interaction has ended.
How do I view mapped data source data?
To view mapped data source data, configure a widget that displays interaction details. Any mapped names are available as custom metrics.
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