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The following are configurable by you using the Product Documentation:
- User License Management
- Marketing Automation Support
- Time-zone Support for Dial Lists
- Cross List Prioritization
- Single Sign-on for ContactWorld
- Personalized Number Presentation
Please contact your Account Manager for help on the following features which may require Professional Services:
- Dynamic Audio Announcements for UCD
- Equal Call Distribution
- Auto Call Recording Management
- Salesforce Lightning Support
- Agent Selection of Personalized Number
- Dynamic Overflow Routing
- Self-service Payment - (Requires separate purchase and potentially Development input)
- Insights API - (Currently only available in APAC and US)
If you wish to download the latest managed package, or if you have any concerns or questions, please get in contact with our Customer Support Team.
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