When an agent uses Click to dial to make a call, NewVoiceMedia Vonage Contact Center presents a number to the person they are calling. The person receiving the call can use this number to identify who the incoming call is from and optionally use the number to call the agent back another time. You have several different ways to customize the number that NewVoiceMedia Vonage Contact Center presents. For more information about callback numbers, see Callback numbers.
If enabled for your account, you can configure NewVoiceMedia Vonage Contact Center to dynamically select a callback number based on:
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