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If enabled for your account, NewVoiceMedia Vonage Contact Center creates a task record in Salesforce at the end of a call. For information on this change, see Call logging in task records. To make use of extra features that this behavior provides, you must perform the following tasks:
- Add the NewVoiceMedia Vonage Contact Center Log a Call button to the publisher actions area on appropriate Salesforce objects. For information about adding the button, see Adding the Log a Call action to a page layout in Salesforce Classic.
- Ensure that appropriate user profiles can use the NVM_Tasks page layout when viewing tasks. The NVM_Tasks page layout is designed to work with the new call logging features.
- Customize the Log a Call area (optional). For information about customizing this area, see Customizing the Log a Call area.
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