When an agent makes or receives a call, if call recording is enabled, the agent can record the call. For information about recording calls, see Call recording. Call recordings are stored in ContactWorld. To access the call recordings, agents or supervisors must log in to ContactWorld and locate the recording in the Call Recordings module. Alternatively, you can provide agents with a way to access call recordings from the task records to which the recordings relate.
| Info |
|---|
If the Quality Management call recording annotation feature is enabled for your account, you can use the enhanced call recording player. For information about configuring Quality Management call recording annotation, see Configuring call recording annotation in Salesforce. |
...
| Panel |
|---|
| borderColor | #eeeeee |
|---|
| bgColor | white |
|---|
| titleColor | white |
|---|
| borderWidth | 1 |
|---|
| titleBGColor | #FF8053 |
|---|
| borderStyle | solid |
|---|
| title | In this section |
|---|
|
| Child pages (Children Display) |
|---|
|
|