Date of release
Summary
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When Connect is upgraded in your Org a batch process will run that migrates existing VCCConnect__Dial_Entry__c records to new records of the correct type so that you can continue to use your existing Dial Lists. |
Agent changes
None
Supervisor changes
Reports that used to reference VCCConnect__Dial_Entry__c for skipped or completed dial entries should be updated to refer to VCCConnect__ProcessedDialEntry__c instead.
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Salesforce administrator changes
None
Allow Processed Dial Entries To Be Deleted (Enhancement)
This feature changes the way contacted records are handled.
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Please note that it is not advisable advisable to set an actual value of 9999, we recommend that the maximum cache size used is 4500.
When the dynamic dial list refresh runs we will attempt to generate pending dial entries up to the number specified in the Cache size field in custom settings. We also perform some maintenance tasks during the refresh which require DML(data manipulation language) operations.
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