Date of release
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Added support for Permissible Call Times (multiple time zones) in Connect
Availability
ContactWorld for Sales Select and Premium
Supervisor changes
Supervisors can define a time window for a Dial List during which the entries from that list will be retrieved when the Agent is working with Connect
Agent changes
Agent when assigned to Dial List with specified Permissible Call Times will not receive any entries outside the specified time window.
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Note that the following steps can be ignored if you are not upgrading from a previous version.
The fields NVMConnectVCCConnect_PermissibleCallTimesStartTime__c and NVMConnectVCCConnect_PermissibleCallTimesEndTime__c should be be added to the Dial List page layout.
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