Used by Configuring call recording annotation in Salesforce, Embedding the call recording player in Salesforce tasks and Accessing, scoring and commenting on call recordings using Vonage Contact Center in Salesforce, Configuring the conversation analyzer Conversation Analyzer feature in Salesforce
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You must be logged in to ContactWorld to the VCC Admin Portal for the Call Recording Player, Call Recording Annotation or Conversation Analyzer page to be displayed. You must have permission to view call recordings inside ContactWorld. If you do not have permissios, an error indicating that the recording was not found appears. You must have the ContactWorld Agent or ContactWorld Supervisor permission sets to view this page. If you do not have the required permission set, a Salesforce permissions error appears. For information about Salesforce permissions, see ContactWorld Agent permissions and ContactWorld Supervisor permissions. |
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