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| Item | Requirement/recommendation | ||||||||||||||||
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Ports (serverServer-side ports—outbound traffic (packets leaving the customer's network) | Signaling: 443 Presence: 443 Real-time Transport Protocol (RTP): 10,000-20,000 | ||||||||||||||||
| Ports (client Client-side ports— | Softphone selects any available port from the ephemeral range—on most machines ports 1,024 to 65,535. | ||||||||||||||||
| Protocol | Signaling: TCP Presence: TCP RTP: User Datagram Protocol (UDP) | ||||||||||||||||
| Bandwidth | 100 kilobits per second (kbps) (symmetric) | ||||||||||||||||
| Firewall configuration | Firewalls should allow UDP to and from the public internet for the browsers that will be using ContactPad with WebRTC. NewVoiceMedia WebRTC servers use fixed IP addresses from a public range of IP addresses but use dynamic port number. We therefore strongly recommend that your firewall does not limit access to a specific range of port numbers for those IP addresses. Allow the following IP addresses:
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| Supported browsers | Google Chrome™, latest version Mozilla® Firefox®, latest version | ||||||||||||||||
| Salesforce integration | WebRTC is only supported in Salesforce Lightning Experience and in the console view in Salesforce Classic. For information about Salesforce console, see Salesforce help. | ||||||||||||||||
| Backup phone | All agents should have access to an alternative phone as a backup for WebRTC. | ||||||||||||||||
| Alternative phone | We recommend that agents have access to an alternative phone for non-ContactWorld related calls. |
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