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Comment: Added 'Date and time settings' section


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Table of Contents



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Web browsers

For all browsers you must enable the following:

  • Cookies
  • JavaScript

  • TLS 1.2 or later. For further information about supported protocols and cipher suites, see Supported protocol versions and cipher suites.

  • Web storage (both session storage and local storage) (if using for ContactPad)

We support the following browsers:

  • Microsoft® Edge, latest version
  • Mozilla® Firefox®, latest version
  • Google Chrome™, latest version

  • Apple® Safari®, latest version

    Note

    For ContactPad and ContactHub only. You must configure your browser to always allow cookies.


  • Microsoft® Internet Explorer® version 11

    Warning

    Microsoft® Internet Explorer® version 11 will no longer be supported from 1st January 2021.


    Note

    Call Recordings, Call Recording Player, Conversation Analyzer, and the audio player in the Data Announcer applet are not supported in Microsoft® Internet Explorer® version 11 or earlier.


We do NOT support Apple® Safari® on an Apple Mac when using the Mid-Call Payment Transfer solution or Conversation Analyzer Analytics.

We do NOT support privacy mode in any browsers when using ContactPad.

Processor and memory

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Your processor speed and RAM must meet the recommended specification for your operating system.

Screen resolution

1024 x 768 pixels

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We do not support virtual environments, such as thin clients and virtual desktops.

Date and time settings

Accurate time is important for the correct operation of Vonage Contact Center (VCC). Ensure that computers used with VCC have their time correctly set; we recommend that you synchronize the date and time with an external time source such as a Network Time Protocol (NTP) provider.

Vonage Contact Center in Salesforce

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