To transcribe and categorize a call recording, Conversation Analyzer requires both the language of the call and a categorization profile. Each call has associated data source values for Language and ConversationAnalyzerProfile. Conversation Analyzer uses these values to transcribe the recording in the correct language and identify the categorization profile to use for categorization. By default, Language and ConversationAnalyzerProfile values come from settings for the account, line, or callback number. You can also override these values using a Set Data Source applet. For more information about Language and ConversationAnalyzerProfile data sources, see Overview of Conversation Analyzer.
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- In Interaction Plans Architect, create a Set Data Source applet. For information about creating an applet, see Creating an applet. A new Set Data Source applet appears.
- In Data Source, type "Language".
In Value, type the language you want Conversation Analyzer to use when transcribing calls that are routed through this applet.
In the Next Applet list click the applet that Vonage Contact Center routes the interaction to next. - To save your changes, click Update.
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