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  1. Log in to the VCC Admin Portal as a user with an admin license. For information about logging in to the VCC Admin Portal, see Logging in to the Vonage Contact Center Admin Portal.

  2. Go to Manager (within Interaction Plans). Interaction Plan Manager appears.

  3. Interaction Plans Manager contains three tabs: Destinations, Interaction Plans, and Mappings. Existing destinations, interaction plans and mappings in your account appear on the applicable tabs.

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Column

Description

Appears by default?

Sortable?

Type

The type of destination: PSTN or API.

Yes

Yes

Destination

The address used by a customer to contact the VCC account.

Yes

Yes

Name

The name of the destination.

Yes

Yes

Description

A description of the destination.

No

No

Data source

Key-value pairs that have been set for this destination.

No

No

Mappings

Mappings that the destination is included in.

Yes

No

Production plan

The interaction plan to use for interactions that arrive at the destination.

Yes

No

Testing plan

The interaction plan to use for test interactions that arrive at the destination.

Yes

No

Service name for reports

The value to use for service name in reports. 

No

No

How do I create a new API destination?

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Field

Description

Destination

The destination used by a customer to contact the VCC account.
Type the destination that a customer will use to contact the VCC account. Destination can be a maximum of 50 characters and must be unique.

Name

The name of the destination. If you have many similar destinations in your VCC account—such as 0123456789 and 0123456798, a suitable name may help identify a required destination.
Type a name for the destination. Name can be a maximum of 100 characters.
For example, Sales or Service.

Destination description

A description of the destination.
Type a description of the destination. Destination description can be a maximum of 280 characters.
For example, Destination used by customers in the United Kingdom.

Service name for reports

In Dashboards, Insights Stats API, Advanced Reporting, and Analytics, you can report on the service names of interactions that arrived at VCC using this destination. You can report on interactions based on their:

  • Destination name.
    Set Service name for reports to Destination name to report on the interactions that arrived at individual destinations. For example, to report on individual sales campaigns.
  • Interaction plan name.
    Set Service name for reports to Interaction plan name to report on the target interaction plan of interactions that arrived at VCC through different destinations. For example, to report on individual personal calls that were handled by the same personal queue plan.
  • Reporting group.
    Set Service name for reports to Reporting group to report on interactions that are routed to related interaction plans. For example, to group interactions to all interaction plans that handle support interactions.

The default value is Reporting group.

Data source

Key-value pairs that are set on interactions that use the destination. For more information about data sources, see Interaction Plans Manager.
Add up to 20.


Key

The name of the data source.
Type the key of a data source to add to interactions that use this destination. Key field valuescan be a maximum of 20 characters.


Value

The value of the data source.
Type the value of a data source to add to interactions that use this destination. Value field values can be a maximum of 20 characters.

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