If screen recording is enabled for both your Vonage Contact Center (VCC) account and your individual account, you can record the your screen or screens will be recorded during calls for enabled agents. For more information about Screen Recording, see Screen Recording in Vonage Contact Center.
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We support using screen recording when using the Vonage CC Screen Recording desktop application in Windows or macOS. Screen recording must be enabled for individual agentsyour account. If you are not sure screen recording is enabled for you, contact your supervisor. For information about enabling screen recording for individual users, see How do I enable an agent user to record their screen? in Configuring individual usersagents, see Enabling Screen Recording for agents in Vonage Contact Center. |
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- Download and double-click to open the the Vonage SR CC Screen Recording app for Windows.
- If the security pop-up appears, choose the option to run the program anyway. The Vonage Screen Recording login screen appears.
- Go to Logging in to Vonage CC Screen Recording app.
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To install Vonage CC Screen Recording app on macOS, perform the following steps:
- Download the Download the Vonage SR CC Screen Recording app for macOS.
- To install the app, double-click the downloaded .dmg file. In the dialog box that appears, drag Vonage Screen Recording Client into Applications.
- To allow the app to record your screen, add Vonage Screen Recording Client as a new screen recorder in Security & Privacy. For information, see macOS User Guide.
- To open the app, go to Applications and click Vonage Screen Recording Client. If a security pop up appears, click Open. The Vonage Screen Recording login screen appears.
- Go to Logging in to Vonage CC Screen Recording app.
Logging in to Vonage CC Screen Recording app
In the Vonage the Vonage Screen Recording login screen, perform the following steps:
In Region, select the name of the region you are in.
Insert excerpt _ExcerptVCCRegions _ExcerptVCCRegions nopanel true - Click Log in.
- If you are already logged in to your VCC account in this region, a Close your browser to continue message appears. Go to step 4.
- If you are not currently logged in to your VCC account in this region, the login screen for VCC appears. The screen appears in a new tab of an existing browser window, or in a new window in your default browser. The Screen Recording app window is hidden.
Log in to VCC as normal with your credentials for the region you chose. A Close your browser to continue message appears in the tab or window, indicating that you have logged in successfully.
- Close the tab or window.
Installation is complete. The Vonage CC Screen Recording app will work in the background and your screens will be recorded during your calls. You do not need to log in again after restarting the computer.