If enabled for your account, agents can rate audio quality of their calls. Using Dashboardsdashboards in Real-time Analytics, you can display various statistics regarding the usage of Post Call Quality Rating, as well as view Mean Opinion Score (MOS) ratings. MOS is an average of ratings added by agents.
For information about using the Post Call Quality Rating feature in ContactPad, see Rating call quality in ContactPad. For information about configuring the Post Call Quality Rating feature, see Configuring post call quality rating.
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