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Comment: Removed references to IE11—IE11 is no longer supported


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Web browsers

For all browsers you must enable the following:

  • WebSockets
  • Cookies
  • JavaScript

  • TLS 1.2 or later. For further information about supported protocols and cipher suites, see Supported protocol versions and cipher suites.

  • Web storage (both session storage and local storage) (if using for ContactPad)

We support the following browsers:

  • Microsoft® Edge, latest version
  • Mozilla® Firefox®, latest version
  • Google Chrome™, latest version

  • Apple® Safari®, latest version

    Note

    For ContactPad and ContactHub only. You must configure your browser to always allow cookies.

    Microsoft® Internet Explorer® version 11 (IE11)

    warning

    As of 1st January 2021, IE11 is no longer supported. You can still use IE11, but features aren’t guaranteed to work correctly. New features are supported and available only on modern browsers.


We do NOT support Apple® Safari® on an Apple Mac when using the Mid-Call Payment Transfer solution or Conversation Analyzer Analytics.

We do NOT support privacy mode in any browsers when using ContactPad.

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Your processor speed and RAM must meet the recommended specification for your operating system.

Screen resolution

1024 x 768 pixels

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ItemRequirement/recommendation
Supported browsers

Google Chrome and Microsoft Edge (Chromium), latest versions, using the WebRTC for Vonage the WebRTC for Vonage Contact Center extension.

Note

We develop and test the WebRTC feature in the latest version of of Google Chrome and Microsoft Edge (Chromium) only only.


Salesforce integrationWebRTC is only supported in Salesforce Lightning Experience and in the console view in Salesforce Classic. For information about Salesforce console, see Salesforce help.
Backup phoneAll agents should have access to an alternative phone as a backup for WebRTC.
Alternative phoneWe recommend that agents have access to an alternative phone for non-Vonage Contact Center related calls.

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