The GET /presences/users endpoint returns the presences of requested users. Up to 50 users' presences can be requested in one request.
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Type | Required | Example |
|---|---|---|
| Array of Strings | True | daab05ec-ba50-45af-a6fd-3b01cdc6f39b |
Comma-separated list of user IDs. The maximum number of user IDs is 50 in one query. Individual user IDs are unique within the account.
| Tip |
|---|
A user's ID can be obtained using the Users API endpoints. |
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| Code Block | ||||
|---|---|---|---|---|
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[
{
"userId": "daab05ec-ba50-45af-a6fd-3b01cdc6f39b",
"updated": "2021-10-22T13:16:26.730Z",
"presence": {
"presenceId": "eaed6862-14fa-4114-be62-b8709b5d4a49",
"selectable": true,
"category": {
"categoryType": "LoggedOut",
"description": "Logged Out",
"subCategory": "LoggedOut"
},
"description": "Logged Out"
}
},
{
"userId": "c07da2cc-7a64-476e-aa95-be7042332a95",
"updated": "2021-10-22T13:24:14.245Z",
"presence": {
"presenceId": "36054f94-d55f-4382-8132-ecac185c8e4d",
"selectable": true,
"category": {
"categoryType": "Ready",
"description": "Ready",
"subCategory": "Ready"
},
"description": "Ready"
}
}
] |
...
userId. A user identifier. The user ID is unique within the account.updated. Date and time (UTC) of the last change of user's presence.presence. The presence definition.presenceId. A presence definition identifier. The presence definition ID is unique within the account.selectable. Indicates if this presence has been configured to appear for Agents to select.category. Category of the presence definition.categoryType. Type of presence definition category. Allowed values: LoggedOut, Away, ExtendedAway, Readydescription. Description of the presence category. Used for display purposes only.subCategory. Extended type of presence definition category. Possible values: LoggedOut, Away, ExtendedAway, Ready, ReadyForOutbound
description. Description of the presence definition. Used for display purposes only.
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