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Add a visualization tile to display agent events or interaction events. Looker documentation refers to visualization tiles as query tiles. In a visualization — or query — tile, firstly choose an Explore depending on the data you want to display — either Agent Events, Groups, Interaction Events, Interaction Summary, Skills, or Users (or other type that is available to you).
Exploring data
After choosing an Explore (Agent Events, Groups, Interaction Events, Interaction Summary, Skills, or Users, or other), you can see all the available data you can work with on when creating a tile. On the left, you can see s a field picker containing filter-only fields, dimensions, and measures. Use the tooltip alongside each dimension and measure to see its description. For information about all the fields in each explore, see Historical Analytics fields.
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