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Personal voicemails are now available over the Interaction Content API, allowing for users to programmatically download or delete voicemails. Rather than delete an interaction and all of its content, the new delete interaction content endpoint allows users to delete specific content. For example, this allows users to delete a screen recording, but retain the call recording.
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For customers not making use of the Call history in ContactPad feature, the number of tabs within ContactPad has reduced to three.
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With effect from April 1, 2022, voicemails are considered Interaction Content, and are managed in accordance with the Service Description for Vonage Contact Center Data Retention policy. Voicemails older than an account’s data retention settings will be automatically deleted from May 20, 2022. For more information, please see the FAQ in this article.
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