If screen recording is enabled for both your Vonage Contact Center (VCC) account and your individual account, you can record the screen or screens during calls for enabled agents. For more information about Screen Recording, see ContactPad with Screen Recording in Vonage Contact Center.
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We support using screen recording when using the Vonage CC Screen Recording desktop application in Windows or macOS. The Screen Recording for Vonage CC extension in Google Chrome™ is now deprecated and will be retired in April 2022. Screen recording must be enabled for individual agents. If you are not sure screen recording is enabled for you, contact your supervisor. For information about enabling screen recording for individual users, see How do I enable an agent user to record their screen? in Configuring individual users. |
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Recording your screen using the Screen Recording for Vonage CC extension
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| We support the extension in only the most recent version of Chrome for Windows and macOS
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The Screen Recording for Vonage CC extension in Google Chrome™ is now deprecated and will be retired in April 2022. These instructions apply only if you are still using the extension. We recommend that you remove the extension from your browser, and install the Vonage CC Screen Recording desktop application instead. |
To use Screen Recording with the Screen Recording for Vonage CC extension, you must add the extension to your Chrome browser. The extension can automatically record up to two screens for each agent during a call.
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