Date of release
Summary
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Improved support for large numbers of agents assigned to "Single List with Multiple User" dial lists (enhancement)
Enabled by default.
Agent changes
This release improves the performance of Connect when up to 150 agents are assigned to work from the same dial list created using the Single List with Multiple Users option.
There are no changes to the way Connect works however agents will experience faster response times when clicking Next.
Also, fewer errors of the following kind will appear in NVMContactWorld__Log__c records:
- Record Currently Unavailable: The record you are attempting to edit, or one of its related records, is currently being modified by another user. Please try again.
- System.DmlException: Update failed. First exception on row 0 with id... first error: UNABLE_TO_LOCK_ROW, unable to obtain exclusive access to this record or 1 records.