To initiate calls and work through dial lists with Connect in Salesforce, an agent must have permissions to various custom objects, fields, pages and Apex classes included in the Connect package. The Connect Agent permission set includes all the permissions that an agent needs to perform their tasks in Connect in Salesforce.
What permissions does an agent need to use Connect in Salesforce?
You must assign the Connect Agent permission set to your agents.
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The Connect Agent permission set contains, amongst others, the following permissions:
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