In the Q1 '23 release we made a new version of the ContactPad user interface available. This new version improves usability, the control of conference calls, and the display of multiple simultaneous interactions. Currently the new version is available only on request or to new customers, but it will be available to all customers in the future.
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The following features are not available or do not currently work in the new ContactPad user interface: - Taking Salesforce notes within ContactPad — not available. This feature will be retired shortly.
- Accessing call GUID for previous interaction — currently you can only access and copy the unique identifier for the current interaction. You can no longer access the identifier when the interaction is complete. The ability to access the identifier after the interaction, before your next interaction, is coming soon.Call parking — this feature is currently in test and will be coming soon.
- Support for French and Spanish — currently there is only partial support for French and Spanish. Full support for French and Spanish is coming soon.
- Parking and retrieving cases is not currently available.
- Interrupting cases — interrupting cases is not supported for accounts using a mixture of new and old ContactPad interfaces; a complete migration to the new interface is required.
- Visibility of Microsft Teams and VBC interactions — interactions synced as part of the Microsoft Team and VBC presence sync are not clearly marked as non-contact-center calls.
- Alternating between customer and interaction plan during consult — during a warm transfer through an interaction plan, agents are unable to alternate between the interaction plan and the agent until a second agent connects.
- Support for Apple® Safari® browser.
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