Date of release
Summary
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Supervisor able to remove users from dial lists (bug fix)
Availability
Enabled by default
Supervisor changes
Before the fix, a supervisor was sometimes unable to remove an agent from a dial list while the agent was working. Now dial list agents' records are no longer prevented from being removed from the dial list.
Supervisor able to delete old dial lists (bug fix)
Enabled by default
Supervisor changes
Before the fix, supervisors were unable to delete dial lists that had a large number of related records. The delete action of the dial list object has now been overridden with a new page to provide better control on the deletion. The new action is consistent with the multiple dial list deletion page and ensures that the related records are deleted before the dial list is actually deleted.
Ability to delete filter and order settings in dial list builder (enhancement)
Enabled by default
Supervisor changes
Previously, a supervisor could only delete the last filter or order by field added while creating or editing a dial list. If the supervisor had to remove one of the filter or order by fields before the last, they had to remove all the filter or order by fields created after it and recreate the rest.
This version provides a remove button next to each filter and order by field. The supervisor can now easily modify their filters and orders.