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This feature is also currently in beta and is still under development. |
Vonage Contact Center’s Webchat is the first channel in Native Omnichannel . Webchat enables you to add a chat widget to your chosen webpage. Your customers can interact with the chat widget on your website and their messages will be routed in the form of interactions to your agents, potentially using Salesforce, enabling both parties to have a conversation.
Supported browsers
To ensure the best experience while using Webchat and to make sure there are no issues for either party, the browser version for both the end customer and agent should be a minimum of one of the following:
- Microsoft Edge version v88+
- Google Chrome version v87+
- Safari v13+
- Mozilla Firefox v88+
...
an end customer to communicate with an agent over multiple communication channels, currently Webchat and voice.
VCC routes interactions received from the various different communication channels to the agent through the interaction plan of your choosing.
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