Native Omnichannel
This feature is an add-on feature. To get this add-on, contact your Vonage Contact Center account manager.
This feature is also currently in beta and is still under development.
Vonage Contact Center’s Native Omnichannel enables an end customer to communicate with an agent over multiple communication channels, currently Webchat and voice.
VCC routes interactions received from the various different communication channels to the agent through the interaction plan of your choosing.
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For general assistance, please contact Customer Support.
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