Vonage is introducing a new login process for ContactPad embedded within iFrames, such as within Salesforce. This update aligns with changes in web privacy, including the phasing out of third-party cookies by browsers like Google Chrome.
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Key changes
Single login button
Agents will see a streamlined login interface with a single button and any single sign-on options enabled.
Pop-out authentication
A separate authentication window will appear when logging in or logging out.
Pop-up permissions
Users must enable pop-ups for Vonage on their first logout.
General release
This change will go live on May 6, 2024.
Early release
If you have worked with Vonage to enable this change before May 6, 2024, to migrate to the new login flow, perform the following steps:
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The steps above are only required before May 6, 2024. After this date, the new login flow will be enabled for all logins by default. |
Configuration for Vonage Contact Center in Salesforce
If you use Vonage Contact Center in Salesforce, you must update the CTI Adapter URL in the call center definition file for VCC. Update the URL to include your account name as described earlier in this page.
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