Date of release
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Next Contact Time is respected when activating dial entries (Bug Fix)
Enabled when you enable Next Contact Time in custom settings
Availability
NewVoiceMedia Vonage Contact Center for Sales Premium
Agent changes
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Now, once an agent has completed or skipped a dial entry it is no longer possible for another agent to work on a dial entry related to that record until their Next Contact Time is updated to make them elligible for a dial list.
Support custom Next Contact Time field for Dial Lists based on Accounts or custom objects (Bug Fix)
Custom NextContactTime__c field is working fine on all possible objects.
Error Logging (Enhancement)
Enabled by default
Availability
NewVoiceMedia Vonage Contact Center for Sales/Service Express/Essentials/Select/Premium
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Detailed red error messages have been replaced with a simplified error message that contains a reference that can be passed to NewVoiceMedia Vonage Contact Center support for investigation.
Salesforce administrator changes
Records for NVMContactWorldVCCContactWorld__Log__c object will be created when errors occur, these records contain the error detail, user that inserted the record and a value to help group common errors.
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